Disclosures

Arizona

If you have a complaint, please contact Lightspark Payments, LLC at paymentssupport@lightspark.com or 1-805-557-8917.

If your concerns have not been addressed, please contact the state regulator listed below:

Arizona consumers with complaints or concerns can contact the department at:

Arizona Department of Insurance and Financial Institutions
100 North 15th Avenue, Suite 261
Phoenix, AZ 85007
Phone (602) 771-2800

AZ Consumers can also file a complaint online: https://difi.az.gov/complaint

Arkansas

If you have a complaint, please contact Lightspark Payments, LLC at paymentssupport@lightspark.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

Arkansas consumers with complaints or concerns can contact the department at:

Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Phone: (501) 324- 9260
Email ASDInfo@arkansas.gov

AR Consumers may also file a complaint online at: https://securities.arkansas.gov/file-a-complaint-2/

Illinois

If you have a complaint, please contact Lightspark Payments, LLC at paymentssupport@lightspark.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

Illinois consumers with complaints or concerns can contact the department at:

Illinois Department of Financial and Professional Regulation 555W. Monroe Street, Suite 500,
Chicago, IL 60661
Phone (888) 473-4858

To file an Illinois Consumer Complaint: https://idfpr.illinois.gov/admin/dfi/dficomplaint.html

Iowa

If you have a complaint, please contact Lightspark Payments, LLC at paymentssupport@lightspark.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

Iowa consumers with complaints or concerns can contact the department at:

Iowa Division of Banking
200 E Grand Ave., #300,
Des Moines, IA 50309
Phone: (515) 281-4014

To file an Iowa Consumer Complaint: https://www.idob.state.ia.us/public/contactInfo/contactForm.aspx?type=complaint

Minnesota

If you have a complaint, please contact Lightspark Payments, LLC at paymentssupport@lightspark.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

Minnesota consumers with complaints or concerns can contact the department at:

Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Phone: (651) 539-1500
Complaints: (651) 539-1600

File a Minnesota Consumer Complaint: https://mn.gov/commerce/consumer/file-a-complaint/other-complaints.jsp

Mississippi

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Lightspark Payments, LLC at 1-805-557-8917 or paymentssupport@lightspark.com to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Lightspark Payments, LLC money transmission activity, you may contact the state regulator listed below:

Mississippi Department of Banking & Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129
Phone: (601) 321-6901

File a Mississippi Consumer Complaint: https://dbcf.ms.gov/complaint-form/

Missouri

If you have a complaint, please contact Lightspark Payments, LLC at paymentssupport@lightspark.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

Missouri consumers with complaints or concerns can contact the department at:

Missouri Division of Finance
Truman State Office Building Room 630
Jefferson City, MO 65102
Telephone: (573) 751-3242

File a Missouri Consumer Complaint: https://finance.mo.gov/consumer-complaints

New Hampshire

If you have a complaint, please contact Lightspark Payments, LLC at paymentssupport@lightspark.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

New Hampshire consumers with complaints or concerns can contact the department at:

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH, 03301
Phone: (603) 271-3561
Email: nhbd@banking.nh.gov

North Dakota

If you have a complaint, please contact Lightspark Payments, LLC at paymentssupport@lightspark.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

North Dakota consumers with complaints or concerns can contact the department at:

North Dakota Department of Financial Institutions
1200 Memorial Highway, Bismarck, ND 58504
Phone: (701) 328-9933
Email: dfi@nd.gov

File a North Dakota Consumer Complaint: https://www.nd.gov/dfi/file-complaint

Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

Oregon

If you have a complaint regarding the company's money transmission activity in Oregon, please contact Lightspark Payments, LLC at 1-805-557-8917 or paymentssupport@lightspark.com.

For unresolved complaints, please contact the Oregon Division of Financial Regulation at:

Oregon Division of Financial Regulation
P.O. Box 14480
Salem, OR 97309-0405

Telephone: (888) 877-4894
Email: DFR.FinancialServicesHelp@dcbs.oregon.gov

File an Oregon Consumer Complaint: https://dfr.oregon.gov/help/complaints-licenses/Pages/file-complaint.aspx

Rhode Island

Lightspark Payments, LLC is licensed by the Rhode Island Department of Banking as a Money Transmitter.

For unresolved complaints, please contact the Rhode Island Department of Business Regulation at:

State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg 68-2
Cranston, RI 02920
Telephone: (401) 462-9503

Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

Washington

If you have a complaint, please contact Lightspark Payments, LLC at paymentssupport@lightspark.com or 1-805-557-8917. If you still have an unresolved complaint regarding Lightspark Payments, LLC money transmission activity, you may file it online with the Washington DFI at https://dfi.wa.gov/complaints/money-services.

Washington Department of Financial Institutions
PO Box 41200
Olympia WA 98504-1200
Phone: (877) 746-4334
Email: dfi@dfi.wa.gov

Wyoming

If you have a complaint regarding the company’s money transmission activity in the State of Wyoming, please contact Lightspark Payments, LLC at 1-805-557-8917 or paymentssupport@lightspark.com

For unresolved complaints, please contact the Wyoming Department of Audit at:

Wyoming Department of Audit Hathaway Building
2300 Capitol Ave., 2nd Floor
Cheyenne, WY 82002
Telephone: (307) 777-6605

File a Wyoming Consumer Complaint: https://wyomingbankingdivision.wyo.gov/how-to-file-a-complaint